Welcome to Grosvenor Connect

Grosvenor Connect Terms and Conditions

WHO WE ARE

The grosvenorconnect.com site ("this Website") is a website operated by Grosvenor Group Limited (No. 3219943) with registered office at 70 Grosvenor Street, London W1K 3JP, United Kingdom ("Grosvenor" or "we" or "our").

To contact us, please send an email to: customerenquiries@grosvenor.com.

IMPORTANT NOTICE

By accessing and using this Website you agree to observe and be bound by the following Terms and Conditions. If you do not agree to these Terms and Conditions, you should exit this Website immediately. These Terms and Conditions apply to your use of this Website irrespective of the delivery platform or device you use to access it.

DISCLAIMER

Without limiting the general disclaimer under "No Warranties" below, this Website is designed for information purposes only and you acknowledge that you are solely responsible for the use of it. Whilst Grosvenor will take reasonable care to ensure that the content on this Website is accurate, complete and up-to-date, Grosvenor does not guarantee, warrant or represent that the content and/or facilities available or accessible via this Website will always be accurate, complete or up-to-date, or that access to it will be uninterrupted.

NO WARRANTIES

The content on this Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this Website.

This Website and its contents are provided on an "as is" basis and without any representation, term, condition, guarantee or warranty of any kind, either express or implied (and whether implied by law, custom or otherwise) as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness of this Website or its content or that the Website or the content will be provided uninterrupted, error free or free from viruses, trojan horses or other harmful material.

LIABILITY

Grosvenor does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Business Users

If you are a business user, Grosvenor will not be liable to you for any loss or damage whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising from or in connection with: (i) use of, or inability to use, this Website, or (ii) any inaccuracies, errors or omissions in information made available through this Website.

In particular, Grosvenor will not be liable for loss of: profits, sales, business, revenue, business opportunity, anticipated savings, data, goodwill or reputation or for any indirect or consequential loss.

Consumer Users

If you are a consumer user, please note that we only provide this Website to you for domestic and private use. You agree not to use this Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

INTELLECTUAL PROPERTY RIGHTS

The intellectual property rights (including but not limited to copyright, design rights, trademarks and patents) in this Website and the content posted on this Website remain the property of Grosvenor or the rightful content owner as the case may be. All such rights are reserved.

You have the right to access and use this Website, we authorise and license you on a revocable, non-exclusive, non-transferable basis to use this Website in accordance with these Terms and Conditions. You are not permitted and do not have a licence to reproduce, modify or adapt any software on this Website or material appearing on this Website. You are not authorised and have no licence to use or reproduce our registered or unregistered trademarks unless we provide you with express permission in writing to do so. You must not use any part of the content on this Website for commercial purposes without obtaining written permission to do so from us or our licensors, as applicable.

Except as permitted under applicable law you may not use, copy, adapt, modify, sell, license, distribute, transmit, display, publish or create derivative works derived from this Website or the content or any part thereof without the prior written permission of Grosvenor.

If you use or exploit any part of this Website in breach of the above licence, your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

YOUR CUSTOMER PORTAL PROFILE

You may create and register a profile on this Website which will allow you to view general information including news, events and offers. Provided you have authorisation from the relevant tenant (or you are the tenant), you may link your account to your profile by submitting the account number and authorisation code that will be mailed to you.

You will be asked to register your profile by using your email address and you will need to create a password of your choice in order to access your profile through this Website. You should ensure that your password is at least eight (8) characters long and contains at least one (1) upper case letter, one (1) numerical character and one (1) special character. Once your profile has been registered, you may then link your account(s) to your registered profile by following the instructions on the relevant page. You must treat your password and account information as confidential and must not disclose it to a third party.

You shall be fully responsible for all uses of your profile and for any actions which take place using your profile, including for any payments made using your payment details. If you have linked an account to your profile and you either cease to be the tenant or authorised representative of the tenant, you must promptly notify Grosvenor. Grosvenor reserves the right to suspend or terminate access to the property information linked to your profile where it knows or reasonable suspects that you no longer have authority to have such accounts linked to your profile.

Your access to any linked property information will be removed on termination or expiry of the related tenancy term.

We have the right to disable your access to certain features of your profile (including access to account information), at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.

It is your responsibility to keep your password secure. If you allow someone else to use your profile, you are liable under these Terms and Conditions for any act or omission by them which may breach these Terms and Conditions.

If you know or suspect that anyone other than you has obtained access to your profile (including your password information) without your permission, you must promptly notify us by emailing customerenquiries@grosvenor.com.

PORTAL PAYMENTS

You may make payments to Grosvenor through this Website. In order to make a payment, you must have a valid credit card or debit card which you are authorised to use for making such payments. When making payments, you must comply with the security requirements as set out in these Terms and Conditions. You must not make a payment, or attempt to make a payment through any fraudulent means or without authorisation from the relevant cardholder.

When you make a payment you must submit complete and accurate payment information. By submitting payment details you warrant that you are entitled to make a payment using those payment details. If we suspect that you do not have authorisation to make a payment or a payment has been made fraudulently or in other suspicious circumstances, we may suspend your access to your account and/or contact the issuing bank/payment provider and/or law enforcement authorities or other appropriate third parties.

All payments which you make to us through this Website are made through a separate credit card/direct debit transaction gateway, which is not operated by Grosvenor but is operated by a third party provider called Worldpay ("Payment System" ). Transactions through the Payment System are processed and settled by Worldpay in accordance with their terms. Please be aware that if you use a credit card to make a payment through the Website, you may incur a processing fee (but you will be informed of any such fees prior to confirming the payment).

By submitting a payment through the Payment System, you authorise Worldpay to charge your credit/debit card or directly debit your account for an amount equal to the payment.

All payments are to be made in Pounds Sterling.

LINKS AND THIRD PARTY WEBSITES

This Website may contain links to other websites owned, operated or hosted by third parties which are not under our control ("Linked Websites" ). Links to Linked Websites are provided for convenience only and may not remain current or be maintained. You may choose to access such websites or resources at you sole discretion and if you use these links you will leave this Website. Links to Linked Websites, and the advertisement of any third parties, should not be construed as any endorsement, approval, recommendation, or preference by Grosvenor of them or their goods/services, nor does it imply that there is any association between Grosvenor and the operators of these websites. We do not make any representation or warranty in respect of these websites or resources (including as to their accuracy, completeness or security). To the extent permitted by law, we take no responsibility and have no liability in relation to them and your use or reliance on these is at your own risk.

You may not link to any part of this Website without the prior written consent from Grosvenor Group Limited and we reserve the right to withdraw such consent at any time.

In order to provide you with the full functionality of this Website, we may receive information relating to your profile from our internal systems including our property management system and our maintenance system.

USER OBLIGATIONS

You are responsible for configuring your information technology, computer programmes and platform to access this Website. You should use your own virus protection software.

You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will cease immediately.

PRIVACY STATEMENT

Protecting your personal data is important to Grosvenor. We will only use, store, process and disclose all personal data collected through this Website in accordance with our Privacy Policy. Please see the link to our Privacy Policy at the bottom of this page. You should read the Privacy Policy and make informed decisions about your personal data.

AMENDMENTS

Grosvenor reserves the right at any time and without any prior notice to remove, update, amend or vary this Website or any of the content which appears on this Website, including these Terms and Conditions. You must check these Terms and Conditions regularly for any such changes. Any new or amended terms will be effective immediately when they are posted, and by continuing to use this Website you agree to be bound by the most current version of these Terms and Conditions.

INVALIDITY

If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.

LAW AND JURISDICTION

You agree that these Terms and Conditions and any claim relating to the use of this Website and the content will be governed and construed in accordance with the laws of England and Wales and that the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from access to or use of this Website.

Privacy Notice

1. Introduction

This Privacy Notice sets out how Grosvenor Britain and Ireland (“GBI”) obtains, uses and protects your personal information when carrying out its business activities. For the purpose of this Privacy Notice, ‘we’, ‘us’ and ‘our’ refers to one of the GBI data controllers (which are listed in the Annex) and ‘you’ refers to you (the data subject).

2. Privacy Notices

2.1 If you are a tenant or a representative of a tenant of a Grosvenor property

2.1.1 How do we collect personal information about you?

Information provided directly by you

• We collect personal information that you provide to us or which is provided to us on your behalf by your legal advisors and/or managing agents in relation to your or organisation’s lease (including contact details and Know Your Client due diligence information).
• If you are a tenant or representative of tenant of an office or retail unit, you may provide information about your commercial or retail performance to us (or a third party on our behalf). We consider this personal information if it relates to you as an individual.
• You may provide information directly to us about your preferences to receive marketing.
• We may also receive information about your opinions, interests and preferences if you complete surveys and feedback forms for us or if you have attended events that we host

Information from other sources

• If you access our websites, cookies may be set on your device. Information about cookies are explained in our website cookie policy.
• We may collect personal data about you which is publicly available from reputable sources, where you might expect your information to be read by the public. This includes professional profiles (LinkedIn, corporate biographies etc.), resources such as Companies House and the Charity Commission, media coverage and third-party publications such as The Sunday Times Rich List.

2.1.2 What personal information may we process about you?

We may process any or all of the following personal information that relates to you:

• your name, date of birth, place of birth and nationality;
• your email address, postal address, telephone and mobile number;
• your bank account details;
• identifiers from your passport, driving licence or other ID card; and
• details of the products and services that you specify in your marketing preferences, provided we have received your consent to do so
• personal and financial references
• details of the products and services that you specify in your marketing preferences, provided we have received your consent to do so
• your preferences and interests that you have expressed

2.1.3 What we may process your personal information for

We process your personal information for the following purposes:

• carrying out our standard Know Your Client background checks relating to you prior to you entering into the lease (including sanctions, anti-money laundering, financial and credit checks);
• managing and administering the lease and the property to which the lease relates, including the billing of sums payable under the lease and the management of any alterations to the property that are requested by you;
• carrying out our obligations under the lease, including the refunding of the appropriate proportion of your deposit on the termination or expiry of the Lease and the arrangement of your access to nearby secured gardens and squares (if provided for under the Lease);
• enforcing the terms of the lease or notifying you about changes to the lease;
• arranging our access to your property as and when required, including where our access is required in order for us to comply with our legal obligations;
• making decisions about you continuing as a tenant when your tenancy expires and making arrangements for the termination or expiry of your lease, including managing and administering our relationship and any related communications with you;
• if relevant, enforcing the terms of the ‘Belgravia Estate Management Scheme’ and ‘Grosvenor Mayfair Estate Management Scheme’, which provide a framework of management for the continued conservation of the Belgravia and Mayfair areas of London;
• analysing trends and performance of individual office and retail units, as well as collective performance across streets and areas;
• informing you about developments and changes in the vicinity which may impact you living in your property;
• building a profile of your interests and preferences (including your potential to support our charitable work) and informing you about opportunities to support fundraising and charitable events based on our profile;
• sending you electronic marketing communications about news and events that we believe may be of interest to you, provided we have received your consent to do so
• combining tenant addresses with public data sets for internal research purposes to understand the property market and long term trends
• complying with any applicable present or future law, rule, regulation, guidance or directive, and complying with any applicable industry or professional rules and regulations or any applicable voluntary codes;
• complying with demands or requests made by government and law enforcement authorities, and complying with court orders (or equivalent), or in connection with any litigation; and
• activities connected with any sale, merger, acquisition, disposal, reorganisation or similar change of our business.

2.1.4 Who we may share your personal information with

We may share your personal information with any of the following recipients as may be necessary or desirable for the purposes described above:

• Grosvenor Estate entities that own GBI businesses, own assets managed by GBI business or provide services to GBI businesses and their respective employees;
• our banks and investors;
• our service providers, including legal and financial advisors, managing agents, management surveyors, research and analytics providers, insurance brokers, debt recovery agents, hosting service providers and communications and marketing providers;
• government, regulators, law enforcement authorities, courts, tribunals and arbitrators, other judicial committees and enactments of laws; and
• persons connected with any sale, merger, acquisition, disposal, financing, reorganisation or similar change to our business (including any potential or actual purchaser or that business and that purchaser’s advisors).

All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personalinformation.

2.1.5 Retention of your personal information

For audit and financial reasons, we will hold your personal information on our systems for 3 years following the date on which the Lease terminates or expires. We may continue to hold your personal information for a longer period if required to do so by applicable law.

2.2 If we manage your property on behalf of a third party

2.2.1 How do we collect personal information about you?

Where we provide property management services for a third-party landlord for a property which is not owned by Grosvenor, we will be provided with information by you or that landlord in order to carry out and charge for these services. This will include contact details about the tenant, banking details, access to the building.

2.2.2 What personal information may we process about you?

We may process any or all of the following personal information that relates to you:

• Your contact details
• your bank account details;
• property management queries relating to you; and
• your preferences and interests that you have expressed.

2.2.3 What we may process your personal information for

We process your personal information for the following purposes:

• providing property services to you and/or the landlord for the effective managing and administering the property, including the billing of sums payable under the relevant management agreement;
• arranging our access to your property as and when required, including where our access is required in order for us to comply with the landlord’s legal obligations;
• carrying out our standard Know Your Client background checks, including sanctions screening;
• sending you electronic marketing communications about news and events that we believe may be of interest to you, provided we have received your consent to do so
• complying with any applicable present or future law, rule, regulation, guidance or directive, and complying with any applicable industry or professional rules and regulations or any applicable voluntary codes;
• complying with demands or requests made by local and foreign regulators, governments and law enforcement authorities, and complying with any subpoena or court process, or in connection with any litigation; and
• activities connected with any sale, merger, acquisition, disposal, reorganisation or similar change of our business.

2.2.4 Who we may share your personal information with

We may share your personal information with any of the following recipients as may be necessary or desirable for the purposes described above

• other members of our company groups and their respective employees;
• our banks and investors;
• our service providers, including legal and financial advisors, managing agents, management surveyors, insurance brokers, debt recovery agents, hosting service providers and communications and marketing providers;
• regulators, governments, law enforcement authorities, courts, tribunals and arbitrators, other judicial committees and enactments of laws;
• persons connected with any sale, merger, acquisition, disposal, financing, reorganisation or similar change to our business (including any potential or actual purchaser or that business and that purchaser’s advisors).

All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personalinformation.

2.2.5 Retention of your personal information

We will hold your personal information on our systems for as long as we manage the relevant property. We may continue to hold your personal information in accordance with our IT backup procedures and for a longer period for accounting, audit and legal reasons (including if required to do so by applicable law).

2.3 If you are a member of a Grosvenor garden or square

2.3.1 How do we collect personal information about you?

We collect personal information from the forms that you submit to us as well as through email, written and verbal correspondence.

2.3.2 What types of personal information may we process about you?

If you apply to access one of Grosvenor’s squares or gardens you may provide us with

• your name, email address, postal address, telephone, mobile numbers and bank details. You may also provide details of your dog(s).
• details of the products and services that you specify in your marketing preferences, provided we have received your consent to do so

2.3.3 What we may process your personal information for

We process your personal information to screen your application and assess your eligibility for our services including

• Garden membership and access
• Parking arrangements
• Dog registration
• Garden and arboriculture maintenance
• Tennis membership
• Garden parties and event organisation
• to advise and invite you to suitable events
• in the logistics of providing our services to you.

We may also process your personal information to carry out our standard Know Your Client background checks, including sanctions screening.

2.3.4 Who we may share your personal information with

We may share your personal information with Grosvenor employees and selected third parties acting who act on our behalf such, as tree surgeons and event organisers. These approved parties provide our service to you which may be necessary or desirable for the purposes described above.

All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personal information.

2.3.5 Retention of your personal information

We will hold your personal data on our systems while you are a member or continue to use our services and for as long afterwards as it is in the our legitimate interest to do so or for as long as is necessary to comply with our legal obligations e.g. compliance with tax requirements and exemptions, and the establishment, exercise or defence of legal claims.

2.4 If you are requesting permission to make alterations to your property

2.4.1 How do we collect personal information about you

If your property is subject to the provisions of the Grosvenor Mayfair Estate Management Scheme or the Belgravia Estate Management Scheme we will process your personal information in connection with your application to make alterations to your property. We collect personal information that you provide to us or which is provided to us on your behalf by your advisors on the application form.

2.4.2 What types of personal information may we process about you?

We may process any or all of the following personal information that relates to you:

• your name,
• your email address, postal address, telephone and mobile number;
• your bank account details.

2.4.3 What we may process your personal information for

We process your personal information to enforce the terms of the ‘Belgravia Estate Management Scheme’ and ‘Grosvenor Mayfair Estate Management Scheme’, which provide a framework of management for the continued conservation of the Belgravia and Mayfair areas of London;

• Review of the proposal by internal and 3^rd party engineers
• Collection of fees, and return of refundable deposit
• Visit the property
• Review the works during the alterations and on completion
• Manage the deposit and return the fee on completion of the works

We may also carry out our standard Know Your Client background checks, including sanctions screening.

2.4.4 Who we may share your personal information with

We may share your personal information with any of the following recipients as may be necessary or desirable for the purposes described above

• other members of our company groups and their respective employees;
• our service providers, including legal and financial advisors, managing agents, management surveyors, insurance brokers, debt recovery agents, hosting service providers and communications and marketing providers;
• regulators, governments, law enforcement authorities, courts, tribunals and arbitrators, other judicial committees and enactments of laws; and
• persons connected with any sale, merger, acquisition, disposal, reorganisation or similar change to our business (including any potential or actual purchaser or that business and that purchaser’s advisors).

All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personalinformation.

2.4.5 Retention of your personal information

For audit and financial reasons, we will hold your personal information on our systems for 3 years following the date when any refund due to you has been repaid or 3 years after your application has been rejected. We may continue to hold your personal information for a longer period if required to do so by applicable law.

2.5 If you visit our websites

2.5.1 What personal information do we hold?

We collect and processes the following personal information from you:

• First and last name, email address, telephone number and postcode (if you provide them to us)
• Details of preferences for marketing events or materials you wish to receive; and have given us consent
• Details of access to our websites and applications including, but not limited to, traffic data, location data and other communication data (such as IP addresses), and the pages that are accessed.

2.5.2 How we collect this personal information

We collect information (including personal information) when you visit our websites and if you contact us via email or phone.

As you navigate through websites, certain information may be passively collected (that is, gathered without you actively providing the information). This is done by using various technologies and means, such as cookies and navigational data collection. You can alter how or if you receive cookies via your web browser settings. Please read the cookie policy for specific websites to check what data is gathered.

When you visit websites, we collect your Internet Protocol (IP) address.  An IP address is a number assigned to your computer by your Internet service provider so that you can access the Internet. Grosvenor uses your IP address to diagnose problems with our server, to report aggregate information, to determine the fastest route for your computer to use in connecting to this Website, and to administer and improve this Website.  We use Google Analytics for collecting this data.

In addition, we gather information such as what browser and which version of it you are using, the type of operating system you have, your internet service provider and which site you came from. If you access this website via your mobile device, we may also collect information about your mobile provider and your mobile device. This information allows us to recognise when your device accesses our website.

2.5.3 What we may process your personal information for

We may use the information we collect about you to:

• improve the content of  websites to ensure that content is presented in the most effective manner for you and for your computer;
• customize websites to your preferences;
• communicate with you (including via email or SMS where such contact details have been provided);
• provide you with the information about our products and services that you request from us;
• notify you of any changes to our services; and
• administer our Websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

2.5.4 When we may disclose your personal information

We may disclosure your personal information to third parties if they are best placed to handle your request. For instance, if you request information about buying a house, we will pass your details to the appropriate housebuilder.

We may disclose your personal information with third parties such as analytics and search engine providers that assist us in the improvement and optimisation of our websites.

All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personal information.

2.5.5 How long will we hold your personal information

We will retain your personal information for as long as necessary to fulfil your request, such as to provide marketing information where requested. Website analytics is not generally accessible to us in a personalised form and in is held in accordance with our provider’s retention practices.

2.6 When we engage with the community

2.6.1 What personal information do we collect about you?

We collect information that you provide to us if you attend an event that we host such about potential developments or other activities on the Grosvenor Estate. This will include name, title, phone, email. We may record what events you have attended and who at Grosvenor knows you. We may also record your preferences and opinions if you provide them to us.

We may access contact information that is in the public domain, such as from an organisation’s website or publications or other publicly available sources.

We may also commission third party online engagement platforms to display information about our development. They may collect data about you when you use their platform as explained in their privacy policy. They may share some of this data with us such your contact details and preferences (if you have provided them).

2.6.2 What personal information may we process about you

We may process any or all of the following personal information that relates to you:

• Your name, title, phone, email which you provide when you attend an event or access our websites.
• Opinions, preferences and feedback that you might provide

2.6.3 Why we use your personal data

We may use the information we collect about you to

• Advise you about our developments
• Invite you to events which we think will be of interest to you
• Ensure that we provide a consistent and effective contact with you
• Receive your feedback (where provided) about our development

2.6.4 Who we may share your personal information with

We may share your details with website platform providers, our PR companies working on our behalf and other service providers.All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personalinformation.

2.6.5 How long we retain your personal information

Your personal data is retained for the duration of our relationship with you as a contact or until the development is completed.It may be retained for longer if necessary for legal reasons. You can request that we delete your details at any time.

2.7 Business contacts

2.7.1 How do we collect personal information about you?

If you are a supplier, we will collect information that you will provide to us to complete our new supplier process. This will include your name, contact and financial details. We may also obtain references.

If you are a business contact or other stakeholder we collect information that you provide to us. This will include your name, employee name, title, phone address and email. We may record what events you have attended and who at Grosvenor knows you and what areas of interest you have in Grosvenor’s business and services.

If you are a personal representative of our business contacts, Grosvenor Trustees or non-executive directors we will collect information that you have provided to us. This will include you name, employee name, title, phone, address and email.

We may sometimes access contact information that is in the public domain, such as from an organisation’s website or publications or other publicly available sources. We may collect personal data about you which is publicly available from reputable sources, where you might expect your information to be read by the public. This includes professional profiles (LinkedIn, corporate biographies etc.), resources such as Companies House and the Charity Commission, media coverage and third-party publications such as The Sunday Times Rich List.

2.7.2 What personal information we may process about you

• Contact information
• Financial details (if you are a supplier)
• Events you may have attended
• Your preferences, and areas of interest

2.7.3 What we may process your personal information for

We may use the information we collect about you to

• Manage our supplier relationship
• invite you to events which we think will be of interest to you
• inform you about our range of services.
• Building a profile of your interests and preferences (including level of potential charitable donations) and informing you about opportunities to support fundraising and charitable events based on out profile.

2.7.4 Who we may share your information with

Your personal data is held on secure internal systems accessed by selected Grosvenor teams. Third parties may have access to your data for mailshots or printing direct mail.  All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personal information.

2.7.5 Retention of your personal information

Your personal data is retained for the duration of our relationship with you as a contact, or your personal representative. You can request we delete your details at any time.

2.8 Anonymised Information

We (or third party processors on our behalf) may process your personal information in order to generate anonymous statistical information and we may use this for any purpose (including strategic business planning or management decisions).

We also generally allow our third party process (such as those providing cloud services to us) to process your personal information to generate anonymous statistical information in order to improve their products and services.

We may also receive anonymous reports and analysis from third party data controllers that have been prepared using personal information that they or their business partners collect about you (for example, footfall analysis). Those third parties are responsible for providing notice and obtaining consent where required by applicable data protection laws.

3. Your rights regarding the personal information you provide to us

UK data protection laws provide you with rights concerning your personal information. These may include:

• A right to receive information about our processing of your personal information, such as what is collected, where it is obtained from, what it is used for, whether it is disclosed and to whom.
• A right to receive or port a copy of the personal information we hold on you in a structured, commonly-used and machine-readable format.
• A right to correct inaccurate or incomplete personal information we hold on you.
• A right to require us to stop or to restrict our processing (including transfer to third parties) of your personal information (particularly where unlawfully used or obtained).
• A right to require the erasure of personal information we hold on you once it is no longer necessary in relation to the purposes for which the personal information was collected or is being processed.

If you wish to exercise any of these rights, or if you have a complaint about how we manage your personal information, please contact us using the details in section 7.

4. Legal grounds for processing personal data

We process personal information if at least one of the following bases applies

• To comply with our legal obligations to you, such as our obligations as a landlord
• To comply with contractual obligations, such as in a lease or other agreement
• To meet our legitimate interests, for example to inform you of our services, or providing new services. We must ensure that if we process personal data to meet our legitimate interests we have ensured that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.

We may ask for your consent to processing personal data as required by law, in relation to direct marketing and in relation to processing sensitive data. If you provide your consent you can withdraw that consent at any time by contacting us.

5. Data Transfers

We (or third parties working for us) may store your personal data on systems anywhere in the world, including in particular the UK, Europe and the US. Where your personal data is transferred outside of the United Kingdom to a country that the applicable authorities do not consider to have laws providing adequate safeguards for your personal information, we (or third parties working for us) will ensure the data importer is subject to Standard Contractual Clauses approved by the European Commission (unless an exemption applies under applicable data protection laws).

6. Security Warnings

Please note that messages you send to us by e-mail or via any internet connection may not be secure. If you choose to send any confidential information to us by such means you do so at your own risk with the knowledge that a third party may intercept this information and we do not accept any responsibility for the security or integrity of such information.

Please also take time to consider the legitimacy of any communications purporting to be from us or third parties working on our behalf. Do not respond to requests for payment or click on links unless you know they are not malicious. If in doubt, please contact us via other means.

7. Contact

If you have any questions, comments or requests regarding any aspect of these privacy notices, please contact our Data Protection Officer by email at: dataprotectionGGL@grosvenor.com.

Should you not be satisfied with our response and remain concerned your personal data is not being processed in accordance with UK data protection law, you also have the option of raising the matter with the Information Commissioner’s Office (https://ico.org.uk/).

August 2020

Annex

Grosvenor Companies / Data Controllers

Our primary data controller is Grosvenor Estate Management Ltd.

However, for particular purposes, other GBI businesses may instead control the processing of your personal data:

• Belgravia Leasehold Properties Ltd
• Drummond Road
• Eaton Square Properties Ltd
• Grosvenor (Mayfair) Estate
• Grosvenor Estate Belgravia
• Grosvenor Investments Ltd
• Grosvenor Properties
• Grosvenor Property Management Services Ltd
• Grosvenor West End Properties
• London Leasehold Flats Ltd
• London Leasehold Investments LLP
• Mayfair Leasehold Properties Ltd
• Southwark GP 2 Ltd
• Southwark Real Estate Investments Ltd
• 2nd Duke of Westminster Trust
• Grosvenor Developments Ltd
• Grosvenor Eighty Six LLP

All of these companies have their registered office at 70 Grosvenor Street London W1K 3JP

Consent for Alterations Privacy Policy

Last updated: 02/07/2020

1. Introduction and General Terms

This Privacy Policy sets out how Trustees of the 2nd Duke of Westminster’s Will Trust or Grosvenor (Mayfair) Estate obtains, uses and protects your personal information that you provide to us, or that is otherwise obtained or generated by us. This is in connection with your application to make alterations to your property in Mayfair or Belgravia. Your property is subject to the provisions of the Grosvenor Mayfair Estate Management Scheme or the Belgravia Estate Management Scheme ‘the Management Schemes’. For the purposes of this Privacy Policy (unless expressly stated, or the context requires, otherwise), ‘we’, ‘us’ and ‘our’ refers to Trustees of the 2nd Duke of Westminster’s Will Trust or Grosvenor (Mayfair) Estate and ‘you’ refers to you the applicant.

This Privacy Policy explains the following:

• what personal information we may collect from you;
• how we keep your personal information safe;
• what we may use your personal information for;
• who we may share your personal information with; and
• your rights regarding your personal information.

Trustees of the 2nd Duke of Westminster’s Will Trust and Grosvenor (Mayfair) Estate are data controllers in respect of your personal information for the purposes of applicable data protection legislation.

2. Legal ground for processing personal information

We will process personal information relating to you because such processing is necessary to: (i) further our legitimate interest in the effective administration and management of the Management Schemes (ii) comply with our legal obligations under the Management Schemes

3. Personal information we may process about you

How do we collect personal information about you?
We collect personal information that you provide to us or which is provided to us on your behalf by your advisors on the application form. You do not have to provide any personal information that we request from you, but it may not be possible for us to effectively progress your application if that personal information is not provided.

What types of personal information may we process about you?
We may process any or all of the following personal information that relates to you:

• your name,
• your email address, postal address, telephone and mobile number;
• your bank account details.

4. Keeping your personal information safe

Where the personal information is held

• We store your personal information on our property management software system, Yardi Voyager, which is provided and hosted by a third party, Yardi.
• The Yardi Voyager system is secure and complies with industry standards to protect your personal information from unauthorised access. Access to Yardi Voyager systems is limited to representatives of Grosvenor as well as certain of our service providers (see section 6).
• Personal information is held in MS Windows shared drives, our email software, MS Outlook and our email archive provider, Mimecast. Access is restricted to representatives of Grosvenor as well as certain of our service providers (see section 6).

Retention of your personal information
For audit and financial reasons, we will hold your personal information on our systems for 3 years following the date when any refund due to you has been repaid or 3 years after your application has been rejected. We may continue to hold your personal information for a longer period if required to do so by applicable law.

5. What we may process your personal information for

We process your personal information to enforce the terms of the ‘Belgravia Estate Management Scheme’ and ‘Grosvenor Mayfair Estate Management Scheme’, which provide a framework of management for the continued conservation of the Belgravia and Mayfair areas of London;

6. Who we may share your personal information with

We may share your personal information with any of the following recipients as may be necessary or desirable for the purposes described in section 5:

• other members of our company groups and their respective employees;
• our service providers, including legal and financial advisors, managing agents, management surveyors, insurance brokers, debt recovery agents, hosting service providers and communications and marketing providers;
• local and foreign regulators, governments and law enforcement authorities;
• local and foreign courts, tribunals and arbitrators, other judicial committees and enactments of laws; and
• persons connected with any sale, merger, acquisition, disposal, reorganisation or similar change to our business (including any potential or actual purchaser or that business and that purchaser’s advisors).

All third parties to whom we transfer personal information relating to you will be under an obligation to protect the confidentiality and security of that personal information.

7. Your rights regarding the personal information you provide to us

The accuracy of the personal information we hold about you is important to us. Under applicable data protection legislation you have rights concerning your personal information.

You have a right to correct any inaccurate or incomplete personal information we hold on you. You have a right to receive a copy of the personal information we hold on you, which we must provide to you in a structured, commonly-used and machine-readable format. You have a right to require us to stop or to restrict our processing of your personal information. You have a right to require the erasure of personal information we hold on you once it is no longer necessary in relation to the purposes for which the personal information was collected or is being processed.

Please contact us if you wish to exercise any of these rights using the details in section 10.

If you have a complaint about how we manage your personal information please contact us. Our contact details are in section 10. If you are still not satisfied after going through our internal complaints procedure you can complain to The Information Commissioner’s Office by telephone on 0303 123 1113 or through the following link: https://ico.org.uk/global/contact-us/email/"

8. Changes to this Privacy Policy

We will review and may update our Privacy Policy from time to time. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on grosvenorlondon.com website. Please check our website frequently to see any updates or changes to our Privacy Policy, a summary of which we will set out in section 9 below. In any event, we will provide you with a copy of this Privacy Policy when you first become a tenant with us. All important changes made to our Privacy Policy will be notified to you by email or post.

This Privacy Policy was last reviewed and updated in Jan 2019.

9. Previous changes to this Privacy Policy

None

10. Contact

If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please contact dataprotectionGGL@grosvenor.com

Disclaimer

You should read the following carefully as it contains important information about Grosvenor Group Limited and its subsidiaries and subsidiary undertakings (together "Grosvenor") and Grosvenor's liability to you in connection with this website (www.grosvenorconnect.com) and its content (including any applications) ("Website").

This Website is designed for information purposes only and any reliance placed on it is done entirely at the risk of any person placing such reliance. You acknowledge that you are solely responsible for your use of this Website and all information you obtain from it. Before you rely on information found on this Website, you must verify this information with the appropriate sources.

Whilst we take reasonable care to ensure that the Website is accurate, complete and up-to-date, and to maintain the continuity of it, we do not accept any on-going obligation or responsibility to operate this Website (or any particular part of it) nor do we warrant, guarantee or represent that the content and/or functionalities will be accurate, complete or up-to-date, or that access to it will be uninterrupted nor do we give any warranty, guarantee or representation in relation to fitness for a particular purpose, freedom from viruses or availability.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this Website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this Website.

This does not affect your statutory rights as a consumer.

Grosvenor Group Limited
Registered in England No. 3219943
Registered office: 70 Grosvenor Street, London W1K 3JP, United Kingdom
Tel: +44 (0)20 7408 0988 and Fax: +44 (0)20 7629 9115

Accessibility

We have tried to make www.grosvenorconnect.com and its content (including any applications) ("Website") as accessible as possible so all can benefit from this Website. The design and production of this Website has been engineered with this accessibility goal in mind and have implemented the following features:

• HIGH CONTRAST OF TEXT ACROSS BACKGROUND COLOURS
  The text colour throughout the Website is either black and a dark shade of green (for links), to ensure a high contrast level over the very light grey or white backgrounds.
• TEXT OVER IMAGES
  Where text appears over images, the text is rendered separately so it is still clear and legible.
• ALT TAGS
  ALT Tags are used for any images that convey messages or link to a destination that has no text descriptor with it. This is to ensure that alternative information is available if a user cannot view the image, for example, because of a slow connection or if the user uses a screen reader. Conversely, we have left blank any ALT tags that do not convey useful information for a screen reader or enlarged site view.
• TEXT IS RE-SIZEABLE
  This allows for the browser to fully control the re-sizing of the text and in all places possible, absolute / pixel sizes have not been used for text-sizing.
• ACTION BUTTONS STYLED USING CSS/HTML
  This helps to make sure all text featured in action buttons is readable to all.
• TITLE TAGS
  To help identify all pages and their purpose, title tags have been completed across the site.
• LANGUAGE DESCRIPTOR
  There is a language descriptor for all pages to help identify the language of the copy before having to listen to it being read.
• BROWSER COMPATIBILITY
  To ensure a broader user experience, we have built this Website to work as fluently as possible across a number of different browsers.
  
  This Website will also work with all images turned-off.
• ‘ONMOUSEOVER’ EVENTS
  We know not everybody will be using a mouse (this includes tablet users too, of course) so we have developed the link events on this Website to work when a mouse, keyboard or touch screen is used.
• WE WELCOME YOUR FEEDBACK
  We want this Website to work for you and with that in mind, we have built it to confirm to Level A accessibility, in compliance with the W3C guidelines. If you should have any suggestions for improvement though, we would welcome your feedback and are grateful for any real-world testing that can be provided. Please contact us at london.web@grosvenor.com.

Cookie policy

INFORMATION ABOUT USE OF COOKIES

This website (www.grosvenorconnect.com) ("Website") uses cookies to collect information about you and your preferences. This helps us to provide you with a good experience when you browse this Website and also allows us to improve the Website.

You are not obliged to accept a cookie and you can modify your browser so that it will not accept cookies. However, if you do so this may affect your browsing experience and certain functions within the Website may not work.

WHAT IS A COOKIE?

Cookies are small text files that are set on your device when you visit a website. They help websites you have visited to recognise your device when you return to the website.

We use functionality cookies to recognise you when you return to this Website and to enable us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).We use the following functionality cookies on this Website:

• "Session" cookies - temporary bits of information that are erased once you exit your web browser window or turn off your computer. Session cookies are used to improve navigation on the Website and to collect aggregate statistical information about a user's journey.
• "Cookie consent dismissed" - tells this Website that you have accepted that we use cookies on this Website and prevents the cookie information bar from displaying on your return visits.
• "Remember me" cookies or "Permanent" cookies - stores your email address which is pre-populated for you when re-visit the Website.

HOW ARE COOKIES USED?

We use cookies to perform several functions, such as remembering who you are on a particular site (your welcome message), to keeping you logged in to your account screen on an ecommerce site (however, you should always log out if you are using a public computer).

We will use cookies to follow which pages that you've read so that we can see what parts of the site are popular or not. We will use cookies to provide statistics on site visits, as well as provide some limited functionality that will make your site visit easier.

When used properly, cookies are an asset to a site visitor and a site owner. We follow best practice for cookie use.

OPTING OUT OF COOKIES

You can control whether to accept cookies or not (for details, see aboutcookies.org). If you decide not to accept cookies, some features and services on the Website may not work properly because we may not be able to execute certain service functions or recognise and associate you with your profile. You can either set your browser so that it will not accept and store any cookies, or allow only certain 'trusted' sites to store cookies on your computer. These trusted sites may include us (of course!), or the site where you carry out your online banking, or possibly your favourite news service.

You can also delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you decide to delete all of your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which you previously didn't even have to think about.

The Information Commissioner's Office (http://www.ico.gov.uk/) provides some advice about cookies and their use.

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